Contact Synthic
Email support@usesynthic.com. Include the affected page, what you expected, what happened, and the approximate time. Screenshots can help after you remove private information. Never email API keys, passwords, full payment card details, or session links.
Account and data requests
For an access, correction, or deletion request, email from the address associated with your account. Include your workspace name and whether your request concerns your personal account, specific records, or the entire workspace. We may need to verify identity and workspace ownership before proceeding.
What happens next
A deletion email requests manual review; it does not automatically delete anything. Shared workspace records and required billing or security records may need separate handling. Export any research you wish to keep before requesting deletion. Support will clarify the scope and any applicable retention.
Current availability
Live collection depends on enabled connections and your workspace allowance. Paid subscriptions are managed in Workspace → Plan & usage. Live automated collection is enabled, subject to provider availability and workspace allowances. You can still prepare brands, questions, and research plans. Review the preview guide for current limitations. Synthic operates from California, United States.
Or write to support@usesynthic.com using your email service.